Customer Guidelines

Are you ready for a sparkling clean home or office?


Cleaning Rates: Are determined at the time of the estimate and is based on the square footage of your home along with the information you provide.

Preparing for Your Cleaning Visit: Please pick up as much as possible before your cleaner arrives. It is helpful to put away dishes and pick up items from the floor and surfaces. Tidying your home will allow our team to be more efficient and detailed in their cleaning. It also protects your belongings from being misplaced or damaged during cleaning and vacuuming.

The ideal cleaning situation is when our team has few distractions and can work uninterrupted. Please keep the following requests in mind for the day of your cleaning visit.

  • Keep children and pets in a separate area
  • Set your thermostat at a comfortable temperature
  • Secure all valuables including cash, jewelry and medications
  • Put away dishes and pick up clothing, toys and other items from the floor
  • Provide a safe walkway for our staff to enter your home especially when it snows

  • Secure any pictures hung on the wall, top heavy items with unstable bases and wobbly or tippy objects

Pets: Please secure any pet that may be nervous during our visit or a threat to our staff. Also, we do not clean up after sick pets or pet accidents. If we encounter a pet accident, it will be left in place and we will clean around it.

Price Increases: We evaluate rates annually and will give you plenty of advanced notice if your rates will be changing.

Cleaners: We strive to keep your cleaner consistent, but that is not always possible. You are able to check your cleaning reminder email notification to see the cleaner that will be arriving to your home along with their picture.

Cancellation/Lock out Fee: A 50% charge will be applied for any cancellations with less than 24 hours’ notice.  If the cleaner is unable to get into your home for time of service, a fee up to 50% will be applied.

Solicitation: We value and fully invest in our team to make sure they are consistently providing our clients with top level service.  We pour an enormous amount of time, energy, and expense into our screening, hiring, and training process.  Our team members are not allowed to engage in a work relationship directly with any of our clients during their employment at Bucket & Shine.  Please inform the office if your cleaner ever approaches you in this regard.  If you solicit our employees for private hire, our cleaners are required to report this is our management.

Breakage/Damage: Accidents are bound to happen, and we feel awful when they do!  Your cleaner will report any breakage that occurs. Any damage or breakage must be reported within 48 hours.

Bucket & Shine does not require a contract; however, all new customers are required to read and sign acknowledgment of Bucket & Shine’s agreement and guidelines. 

Satisfaction Guarantee

24 Hour Guarantee

If you are not satisfied with your cleaning, we will resolve the issue at no additional cost to you.