Do I need to be home during the cleaning?
No, you do not need to be home during your cleaning service. As long as we have access to your home—such as a lockbox or electronic keypad—our team can take care of everything while you’re away.
How should I prepare for my cleaning service?
The more items that are picked up, the better and more thorough the cleaning will be. We also ask that pets be placed in a secure area for everyone’s safety, and any wobbly, top-heavy, or unstable items be secured. Please note that we cannot be responsible for items with unstable bases.
Do I need to provide cleaning supplies or equipment?
No. We bring all cleaning products and tools needed for the service. Typically, we use the client’s vacuum, but we’re happy to bring one if you prefer.
Can I request the same cleaning technician each visit?
We always do our best to keep you scheduled with your preferred cleaning technician. While we strive for consistency, it cannot be guaranteed due to scheduling, availability, or unforeseen circumstances.
How does your cancellation or rescheduling policy work?
You may cancel at any time, but we ask for consideration and advance notice, as our cleaners rely on scheduled income.
48 business hours’ notice is required to skip or cancel an appointment
Cancellations with less than 48 business hours’ notice will incur a $75 cancellation fee
Skipping recurring cleanings:
Skipping a bi-weekly service moves your next visit to the 4-week rate
Skipping a weekly service moves your next visit to the bi-weekly or skip rate
Skipping a 4-week service moves your next visit to the 8-week rate
A 50% charge will apply to any cancellation with less than 24 hours' notice. If the cleaner is unable to get into your home for the time of service, a fee up to 50% will be applied.
What payment methods do you accept?
We accept credit cards and ACH payments. Payment information is securely kept on file for your convenience.
When do I pay for my cleaning service?
A deposit is required to reserve your spot on our schedule. The remaining balance is invoiced and charged at the end of your cleaning.
Do you offer discounts or promotions?
Yes! We occasionally offer promotions and discounts for:
Recurring services
Referrals
First-time clients
Follow us on social media or subscribe to our newsletter to stay up to date on current offers.
Do I need to sign a contract?
No. We do not require long-term contracts—you can start, pause, or cancel service at any time.
We do offer a Pre-Paying VIP Discount Program for clients who want ongoing service and additional savings. Because these discounted rates are based on maintaining a regular schedule, the pricing may be adjusted if program requirements are not met.
While there is no contract, we do ask for as much notice as possible if you need to skip or cancel a cleaning. Our cleaners depend on their scheduled homes for reliable income, and advance notice allows us to adjust schedules and support our team.
Are your cleaners employees or independent contractors?
Our cleaning technicians are employees, not subcontractors. Each team member is thoroughly screened and professionally trained by an experienced Training Manager.
Do your employees speak English?
Yes. All employees are required to read and speak English. We do not use illegal labor.
How does tipping work?
Tips are never required, but they are always appreciated. If you choose to tip, 100% of the tip goes directly to your cleaning technician.
Tips can be left in cash (please label it Bucket & Shine so it is not mistaken) or you can add a tip to your payment and we will make sure it is passed directly to your cleaner.
